Quality Policy
Quality Policy
CONTEXT OF THE ORGANIZATION
Founded in 1989, Masterstroke Packages Limited was established to
service the Printing and Packaging market. The production facility is located
on the popular Iganmu Industrial Road (formerly Abebe village road),
strategically located in the heart of a central industrial district and easily
accessible from practically everywhere in Lagos.
Masterstroke’s 30, 000 sq. ft. manufacturing facility is outfitted with
the latest technology geared towards providing superior print quality and
ultimately being a local alternative to imported products.
Our press includes several multi-colour narrow web presses with inline
converting facility amongst several converting plants suitable for producing a
diverse array of packaging products. Our production facility operates 24 hours
a day in an effort to meet customers’ demands and keep lead times down.
Masterstroke Packages combines both state-of-the-art equipment and
skilled personnel to ensure superior print quality. As we are known to offer
local alternatives to imported print products, we are constantly expanding and
updating our press and support personnel to meet the changing packaging needs in
the country.
Masterstroke Packages have recorded several ‘firsts’ in the area of
providing printing and packaging solutions in the country and are known for
their quality and versatility. The Managing Director heads the company. The MD
is assisted by the Executive Director, Business Development Managers, Quality
Assurance Manager, Production Manager and other departmental heads. Presently,
the company has over 100 staff in her payroll.
1. Business plans and strategy reviews:
2. Economic reports from business sectors.
3. Minutes of meetings (Operations Meetings and Quality
Management system Review Meeting)
4. Process interaction chat, tables, spreadsheets, mind
mapping diagrams;
1.1 QUALITY
POLICY STATEMENT
Masterstroke Packages Ltd. Is committed to consistently provide
innovative packaging solutions and services that meet and satisfy customer,
applicable statutory and continually improve on the regulatory requirements
(ISO 9001).
1.2 QUALITY OBJECTIVES
v To foster a challenging, rewarding and satisfying
work environment for our people leading to improved workforce retention of
skilled operatives by 95%.
v To achieve customer satisfaction index of 90% to
meet our customer service goal thereby reducing complaints by 10%.
v To ensure compliance with applicable statutory and
regulatory requirements.
v To achieve at least 95% target efficiency in all
our operations leading to most cost efficient and timely distribution of goods
and services to shore up our growth and profitability as an organization.
Objectives to
Achieving the objectives, Masterstroke Packages ensure that;
·
Quality Objectives are consistent with the quality
Policy,
·
Objectives are measureable,
·
Objectives are taken into account applicable
requirements,
·
Objectives are relevant to conformity of products
and services and to enhancement of customer satisfaction,
·
Objectives are monitored,
·
Objectives are communicated,
·
Objectives are updated as appropriate,
·
Objectives are evaluated for adequacy on regular
basis
